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AdverseMe

Refund Policy

Last updated: September 4, 2026

This Refund Policy is part of, and incorporated by reference into, the AdverseMe Terms of Service. By subscribing to or paying for AdverseMe, you agree to the refund terms outlined below. The Service is provided to business and professional customers only, as set out in the Terms of Service.

In short: there is no free trial, payments are not refunded, and you can cancel at any time. Cancelling stops the next charge and you keep full access until the end of the period you have already paid for. The sections below set this out in full.

1. Subscription Billing

All AdverseMe subscriptions are billed monthly in advance. When you subscribe to a plan, you are charged for the full upcoming billing cycle at the time of purchase or renewal. Each billing cycle runs for one calendar month from the date of subscription or renewal. There are no partial-month subscriptions.

2. All Payments Are Final, No Refunds

To the maximum extent permitted by applicable law, all payments made to AdverseMe are final and non-refundable, in whole and in part, under all circumstances. Without limiting the generality of the foregoing, no refund, credit, set-off, or compensation of any kind will be provided for or in connection with:

  • Dissatisfaction with the Service, its quality, its features, or its fitness for your expectations or purposes;
  • Unused subscription time, unused credits, or low usage during a billing cycle;
  • The content, accuracy, completeness, or usefulness of any Screening Results;
  • Downtime, outages, maintenance windows, degraded performance, or unavailability of the Service or any feature, for any duration and from any cause;
  • Addition, modification, deprecation, or removal of features, data sources, scoring models, plans, or credit allocations;
  • Price or plan changes taking effect at a subsequent billing cycle;
  • Your failure to cancel before an auto-renewal, including renewals you did not intend, notice, or remember;
  • Suspension, limitation, or termination of your account for any reason, including breach of the Terms of Service, elevated risk, non-payment, or the Company’s convenience;
  • Your inability or decision not to use the Service, including loss of access credentials, personnel changes, change of business needs, insolvency, or closure of your business;
  • Duplicate or additional accounts you created;
  • Failures, interruptions, or incompatibilities of your own systems, networks, integrations, or third-party services;
  • Force-majeure events and other circumstances beyond the Company’s reasonable control;
  • User error of any kind, including screenings run with incorrect names, parameters, or intentions.

3. No Pro-Rata Refunds

AdverseMe does not offer pro-rata or partial refunds under any circumstances. If you cancel your subscription or downgrade your plan mid-cycle, you will retain access to the current plan until the end of the current billing period, but no portion of the fees will be refunded or credited for the unused days, and no difference in price will be refunded on downgrade.

4. Cancellation

4.1. You may cancel your subscription at any time through your account settings or by contacting billing@adverseme.com.

4.2. Cancellation takes effect at the end of the current billing period. You will continue to have full access to the Service until that date.

4.3. No refund, credit, or compensation of any kind will be issued upon cancellation.

4.4. If you cancel and later re-subscribe, you will be treated as a new subscriber at the then-current pricing.

5. Credits

5.1. Screening credits, whether included in a subscription plan, purchased separately, or granted promotionally, have no cash or monetary value and are non-refundable under any circumstances.

5.2. Credits are non-transferable between accounts and may not be sold, exchanged, or redeemed for money.

5.3. Unused credits expire at the end of each billing cycle and do not carry over.

5.4. All credits are forfeited immediately and without compensation upon termination or closure of your account for any reason.

6. Failed or Cancelled Screenings

If the Company determines, in its sole discretion, that a screening failed due to a technical error on AdverseMe’s side, the credits consumed by that screening may be restored to your account as credits only. Under no circumstances will failed screenings result in a monetary refund. Screenings cancelled by the user after initiation, and screenings whose results you consider unsatisfactory, are not eligible for credit restoration.

7. No Free Trial

AdverseMe does not offer a free trial. Access to the Service begins when a paid subscription starts, and the first payment is subject to this policy in full from the moment it is taken.

8. Taxes, Currency & Processing Fees

All taxes, duties, levies, currency-conversion costs, and payment-processing fees associated with your payments are your responsibility and are non-refundable. Any amount displayed or charged in a currency other than US dollars may vary with exchange rates; differences arising from exchange-rate movements are not refundable.

9. Chargebacks & Payment Disputes

9.1. If you initiate a chargeback or payment dispute with your bank or payment provider, AdverseMe reserves the right to immediately suspend your account and forfeit all credits pending resolution of the dispute.

9.2. If a chargeback is filed for a legitimate charge, AdverseMe will contest it and provide evidence of the authorized transaction to the payment provider.

9.3. Accounts with unresolved or upheld-then-reversed chargebacks may be permanently terminated. You agree to reimburse AdverseMe for dispute fees imposed by payment providers and reasonable administrative costs incurred in contesting illegitimate chargebacks, and any outstanding balances may be referred to collections.

9.4. We strongly encourage you to contact us at billing@adverseme.com before initiating a chargeback so we can attempt to resolve your concern directly.

10. Goodwill Exceptions

Any exception to this policy is a one-time act of goodwill made at AdverseMe’s sole and absolute discretion. No exception creates any right, entitlement, expectation, or precedent for you or any other customer, and the making of an exception on one occasion does not oblige AdverseMe to make one on any other occasion.

11. Statutory Rights

The Service is provided to business and professional customers only. Nothing in this policy limits or excludes any right or remedy that mandatory applicable law grants you and does not permit to be limited or excluded. To the extent such a law applies notwithstanding the business-only nature of the Service, this policy applies to the maximum extent that law permits.

12. Changes to This Policy

AdverseMe reserves the right to modify this Refund Policy at any time. Changes take effect upon posting to the Service or website and may also be communicated via email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Refund Policy.

13. Contact

For billing or refund inquiries, contact us at:

Email: billing@adverseme.com

Website: adverseme.com